CRM
Enterprise CRM Ticketing System
The Mawani CRM Ticketing System is a state-of-the-art, secure, and enterprise-grade omnichannel customer service platform tailored specifically for the Saudi Ports Authority (Mawani). Developed by Smart Solutions, it consolidates incoming support requests from multiple channels—including direct web forms, interactive AI chatbots, direct email, SMS, and WhatsApp Business API integrations—into a single, high-fidelity agent workspace. Powered by robust database models, dynamic localization (English and Arabic RTL/LTR alignment), smart keyword-based auto-classification, strict Role-Based Access Control (RBAC), and real-time SLA tracking monitors, it ensures rapid response times, data privacy compliance, and absolute operational clarity for both public beneficiaries and internal administrative teams.